Welcome To Our organic Store!

ABOUT US

CayleeBeauty.com

Caylee’s Beauty is beauty collection where this place to make you gorgeous. Caylee’s Beauty mission is to assist ladies to be beautiful and gorgeous by ease. Many people in Malaysia use Caylee’s Beauty to buy beauty products at great prices and at the same time assured to be the trendy products as we share our beauty tips in the journey.

We have partner with all brand owners and distributors to carry out brand flagship store in Caylee’s Beauty by providing 100% original assurance, we are also a window of promotions between brands and consumer! Check out our flagship stores constantly and miss no more promotions!

*Results from the use of Beauty product above may vary depending upon the individual and will depend on multiple factors, including your age, gender, skin type and condition, use of other products used, health history, lifestyle, diet and others.

ABOUT US

100% Authentic Products

7 Days Refundable

Not satisfied with what your received? You can enjoy our 7 days conditional Refund. Please read our Return Policy here.

FREE Flash Shipping Nationwide

Get your order(s) in a flash at no extra cost! To qualify, just spend above the minimum purchase requirement: RM 150 for Peninsular Malaysia (WM)Sabah & Sarawak (EM).

CAYLEE’S BEAUTY IS MADE IN MALAYSIA

Support “Made in Malaysia”, we strive to be a national pride as we continue to grow and expand onto an International platform!

OUR SHIPPING POLICY

Delivery Fees

CAYLEE delivers across Malaysia! The shipping rates are as follows:

Malaysia: RM 6.00 per order

Enjoy FREE Shipping if you hit the minimum purchase amount in a single order:

Malaysia: RM 150

Please note that this minimum spend is only applicable after discounts and vouchers have been applied.

Additional Information

Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.

Our courier service providers are GDex, Pos Laju, and DHL eCommerce.

We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.

Please contact 012-7789102 or enquiry_sales@cayleebeauty.com for further information and please provide your order details.

Delivery Time

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that CAYLEE does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

Office Hours are from Monday to Friday, excluding Public Holidays.

During Promotion Periods

During peak periods, there may be some delay in shipping.

For more details or inquiries on shipping issues,
Please contact us at:  012-7789102 or enquiry_sales@cayleebeauty.com

RETURN POLICY

If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.

Returns must be made within 14 days from date of purchase.

Damaged items must be returned together with their original box and receipt.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)?

You can choose to have either a prorated refund (if order has applied promotion code) to your CAYLEE Account or bank account (within 1-14 working days)

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process. For more information, kindly email to enquiry_sales@cayleebeauty.com

How can I return my purchase?

Kindly email your inquiry to enquiry_sales@cayleebeauty.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term.

I need more information about this. Who do I contact?

You can contact our customer service at 012-7789102 or email your inquiry to enquiry_sales@cayleebeauty.com
Our customer service will contact you during working days and hours.

CONTACT US

We want your experience with CAYLEE to be worry-free.

Please contact us if you have any questions or encountered any problems when shopping at CAYLEE.

You can contact us via:

Contact/Whatsapp: +6012-7789102

email: enquiry_sales@cayleebeauty.com

(We will reply to your inquiry within 48 working hours.)

Address:

26 (2nd Floor), SS26/4,

47301 Petaling Jaya,

Selangor, Malaysia.

Monday – Friday (except public holiday) 9.00AM – 6.00PM
Follow our journey to beauty daily

PRIVACY POLICY

At cayleebeauty.com, we take your privacy seriously! Please read this Statement of Privacy to be more aware about our policy on collecting, using and disclosing personal information. Cayleebeauty.com occasionally update this Statement of Privacy to reflect company and user’s feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.

Privacy Statement

cayleebeauty.com treats personal information, such as your name, email address or telephone number as confidential. We promise your personal information will not be disclosed to any third parties. We will not use or sell your personal information to third party unless:

Users agreed to share with third party;

Users make known to public of their personal information voluntarily and willingly in order to enjoy products or services;

Violation of Terms cayleebeauty.com’s of Use, or as otherwise required by the law.

CAYLEE may use your contact information to send newsletters and other product/service information that you may be interested in. If you no longer wish to receive our emails, you can opt out at any time by clicking the “Unsubscribe” link.

If you have questions about our Privacy Policy, please contact us at:

26 (2nd Floor), SS26/4,

47301 Petaling Jaya,

Selangor, Malaysia.

email:  enquiry_sales@cayleebeauty.com

Contact: +6012-7789102

(Office hours: Mon – fri (except public holiday) 9.00AM – 6.00PM)

Instructions For Use

cayleebeauty.com is committed to protecting the security of your personal information. We use password set up by users to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.

Terms

By using this site and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statement or other contents on websites outside the cayleebeauty.com domain name.

USER TERM

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Caylee’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Caylee’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Caylee and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Caylee. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Caylee takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

FAQ

How Can We Help You?

GENERAL

Caylee’s Beauty is beauty collection where this place to make you gorgeous. Caylee’s Beauty mission is to assist ladies to be beautiful and gorgeous by ease. Many people in Malaysia use Caylee’s Beauty to buy beauty products at great prices and at the same time assured to be the trendy products as we share our beauty tips in the journey.

We have partner with all brand owners and distributors to carry out brand flagship store in Caylee’s Beauty by providing 100% original assurance, we are also a window of promotions between brands and consumer! Check out our flagship stores constantly and miss no more promotions!

What is Cayleebeauty? How does Cayleebeauty work?

Help! I don’t know how to buy things online.

PAYMENT

How to make payment?

What if I can’t make payment online?

SHIPPING

How much is your delivery fees?

When will I receive my purchase?

ORDER

What will I get back after returning the item(s) or order item is out of stock?

Why is the item in my shopping cart out of stock?

What can I do if I fail to checkout due to an item being out of stock?

RETURN

How do I return an item?

PARTNERSHIP

How can we sell on Caylee?

GENERAL

What is Caylee? How does Caylee work?

Caylee’s Beauty is beauty collection where this place to make you gorgeous. Caylee’s Beauty mission is to assist ladies to be beautiful and gorgeous by ease. Many people in Malaysia use Caylee’s Beauty to buy beauty products at great prices and at the same time assured to be the trendy products as we share our beauty tips in the journey.

We have partner with all brand owners and distributors to carry out brand flagship store in Caylee’s Beauty by providing 100% original assurance, we are also a window of promotions between brands and consumer! Check out our flagship stores constantly and miss no more promotions!

Help! I don’t know how to buy things online.

Here we will show you a quick and simple guide of steps from register till make payment.

  1. Register an account as a user at www.cayleebeauty.com
  2. Shopping in the website.
  3. Add to cart the desire item(s).
  4. Check out the shopping cart.
  5. Check the desired item quantity or other detail
  6. Click “Checkout now” for your shopping cart.
  7. Fill up shipping information and click “Add new address”.
  8. Choose for courier arrangement.
  9. Choose the payment method.
  10. Apply if ANY promotion/voucher code OR credits OR balance.
  11. Check out order.
  12. Get the order ID.
  13. Make payment.
  14. Inform payment thru call/email/FB inbox.

PAYMENT

How do I make a payment?

Caylee Malaysia accepts payments in Ringgit Malaysia (RM/MYR) only. We are supported by MOLPay, the leading Southeast Asia payment gateway. MOLPay provides extensive payment options, such as credit/debit cards, online banking, and MOLPay Cash.

For Manual Transfer, please make your payment to either one of the listed bank accounts. Once payment is completed successfully,kindly email your proof of payment with your Order ID to enquiry_sales@cayleebeauty.com

Bank Name: Public Bank
Account Name: Fairchem Pharmacy Corp. Sdn Bhd.
Account No. : 31-4673-3532

 SHIPPING

How much is your delivery fees?

Shipping fee calculation is as below:

Malaysia – RM 6 for all courier service for less than RM 150 purchased.

When will I receive my purchase?

Caylee aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 7 working days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact us for help via email: enquiry_sales@cayleebeauty.com

ORDER

What will I get back after returning the item(s) or order item is out of stock?

You will have a prorated refund (if promotion code has been applied to order) to your bank account (within 1-14 working days).

Why is the item in my shopping cart out of stock?

Caylee will not guarantee the availability of items until the checkout process is completed with payment.

What can I do if I fail to checkout due to an item being out of stock?

You will have to remove the out of stock items from your cart before proceeding to check out.

RETURN

How do I return an item?

We want you to absolutely love your Caylee purchase. If you’d like to return or exchange an item, we will do everything we can (within reason) on this journey to gorgeousness together!

Please e-mail us a Refund Application Form in the following format:

Name: Caylee Account Username
Register email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postag receipt/document
Bank account details (full name/bank account number/which bank)

Once you have completed the form, please email it to us at enquiry_sales@cayleebeauty.com. If you have any difficulties or problems, please do not hesitate to contact us at 012-7789102. Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.